PSR/Patient Financial Counselor

Company: Carolinas Fertility Institute, P.A.
Location: Asheville
Posted on: April 20, 2025

Job Description:

*Job description*

Below covers everything you need to know about what this opportunity entails, as well as what is expected from applicants.

*About us*

Carolinas Fertility Institute, P.A. is passionate about fertility. We have the opportunity to positively impact lives every day! From the moment a patient takes the first step, we care. We also care that our employees' lives are positively impacted through excellent compensation, benefits, transparency, and communication. Join us and make a difference!

We are currently looking for an experienced Patient Service Representative/Medical Financial Counselor with a passion for helping couples start families to work in our busy IVF clinic located in Asheville, NC. This job may require occasional weekend and holiday rotation. The candidate will not only have the technical skills, but also the interpersonal skills to be a positive and upbeat team member. Excellent pay and benefits.

Position is responsible for being the face of the clinic and checking patients in and out, scheduling appointments, proactively investigating patient insurance information for clinic patients and communicating findings to patients. Also responsible for following corporate policies and procedures for collecting and posting patient payments, balancing receipts against daily deposit records from billing software, and communicating organizational financial policies to patients.

*ESSENTIAL JOB DUTIES:*

* Meet with patients to discuss and provide written fees for all IVF treatments.
* Maintain payment history notebook for all IVF patients, separating receipts from insurance-billed receipts.
* Responsible for compliance with all HIPAA regulations presented in training provided by organization.
* Represent organization professionally to all patients by communicating financial policies and expectations to all patients.
* Check-in and checkout and all other administrative roles.

*ADDITIONAL JOB DUTIES*

* Handle large volume of incoming patient calls expeditiously, providing accurate information on organizational policies.
* Prepare and send outgoing faxes, scanned documents, and mail and parcels.
* Become proficient in the use of the organization's information systems
* Appropriate handling of sensitive patient information compliant with applicable governing regulations in regards to such information.

*TYPICAL PHYSICAL REQUIREMENTS*:

* Visual acuity and above average dexterity.
* At times may come in contact with viral and bacterial infections, exposure to blood borne pathogens and occasional exposure to toxic substances.
* Capable of a moderate amount of walking, standing, and/or sitting.
* Ability to stand, sit, walk, minimum lifting (no more than 20 lbs), bending, stooping, normal or corrected visual, hearing and good manual dexterity are required.
* Ability to lift or carry no more than 20 pounds or pull or push no more than 50 pounds.

*POSITION REQUIREMENTS*:

* Bachelor's degree in Healthcare Management preferred
* Previous experience of at least one years in a medical office environment with large cash payments - preferably women's health experience.
* Ability to work independently with minimal supervision on a daily basis
* Attention to detail and high level of accuracy required for account related work.
* Ability to remain calm and professional when dealing with patients who may be upset about financial issues
* A compassionate demeanor with patients and coworkers.

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Benefits:
* 401(k)
* Dental insurance
* Disability insurance
* Health insurance
* Life insurance
* Paid time off
* Retirement plan
Schedule:
* 8 hour shift
* Monday to Friday



Education:
* Bachelor's (Required)

Experience:
* Medical Office Administration: 2 years (Preferred)
* Processing Medical Payments: 1 year (Preferred)
* Patient service: 2 years (Required)

Work Location: In person

Keywords: Carolinas Fertility Institute, P.A., Asheville , PSR/Patient Financial Counselor, Accounting, Auditing , Asheville, North Carolina