Senior Director of Customer Success
Company: VirtualVocations
Location: Knoxville
Posted on: November 6, 2024
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Job Description:
A company is looking for a Senior Director of Customer Success
to lead customer onboarding and retention strategies.
Key Responsibilities
Manage and optimize the customer onboarding process for new
clients
Develop and implement strategies to improve customer retention
rates
Lead a team focused on managing customer success for large group
practices
Required Qualifications
Minimum of 7 years in a leadership role within customer success or
related fields
Proven experience working with small and medium businesses
(SMB)
Preference for candidates with B2B SaaS experience
Proficiency in customer success software platforms
Bachelor's degree in Business or a STEM field; MBA is a plus
Keywords: VirtualVocations, Asheville , Senior Director of Customer Success, Executive , Knoxville, North Carolina
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