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Customer Service Administrator

Company: VirtualVocations
Location: Asheville
Posted on: October 23, 2024

Job Description:

A company is looking for a Customer Service Administrator on a 14-month contract.



Key Responsibilities

Process customer orders, returns, exchanges, and refunds accurately and timely
Monitor order status and communicate any delays or issues to customers
Maintain and update customer records, including order history and refunds


Qualifications

4-year degree in Administration, Marketing, Technology, or equivalent experience
1-2 years of experience in customer service or related fields
Proficiency in Microsoft Office Suite and CRM software (e.g., Salesforce, Zendesk)
Familiarity with ERP systems (Oracle preferred) and eCommerce platforms (BigCommerce preferred)
Ability to work remotely with minimal supervision under dynamic workloads

Keywords: VirtualVocations, Asheville , Customer Service Administrator, Hospitality & Tourism , Asheville, North Carolina

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